bob kieserman & company

The Library Management Institute

presents

“Connecting with Your Staff”

a two-day conference on the issues of library human resources management

Description of the Conference: This conference will be devoted to the current issues in library human resources management and will feature two keynote addresses and 12 workshops presented by nationally-recognized library HR practitioners.

Who Should Attend: This conference is open to anyone directly involved in or having interest in human resources management within the library organization. Library administrators, program managers, training specialists, and human resources managers and staff will enjoy the sessions of this conference.

Conference Location: The conference will take place on the campus of Arcadia University, in Glenside, Pennsylvania, a suburb of Philadelphia. Arcadia University is close to the Pennsylvania Turnpike and about 30 minutes from center city Philadelphia (Directions to Arcadia).

Lodging: The official hotel for the conference is the Best Western Fort Washington Hotel in Fort Washington, Pennsylvania, about 10 minutes from the Arcadia campus. To make a reservation, contact Judy Braun at 215-572-7930. The price of a single room (king size bed) is $89.00 per night + taxes. The price of a double room (2 queen size beds) is $95.00 per night + taxes. LMI is trying to arrange for free shuttle service to and from the Arcadia campus.

Two other properties near the campus are:    

Holiday Inn Fort Washington   215-643-3000  

Chestnut Hill Hotel    800-628-9744

Cost:  Early Registration:        $129.00 per person

            Regular Registration:     $149.00 per person

            (see registration form for details on deadlines)

Your conference fee covers admission to all sessions, continental breakfast both days as well as morning and afternoon breaks, as well as lunch on Monday and Tuesday and dinner on Monday evening.

Information: 215-572-4056 or gsbi@arcadia.edu

The Library Management Institute @ Arcadia University

The Library Management Institute offers workshops and conferences for the library community. Topics include marketing services, issues in human resources management and organizational dynamics, budgeting and financial management, and user dynamics. LMI is directed by Bob Kieserman, who has been a professor of business administration and a library consultant for over 22 years. He is currently Assistant Professor of Business/Healthcare Administration & Economics at Arcadia, where he teaches courses in human resources management, organizational behavior, hospitality management, healthcare administration, and non-profit management. He is also the owner of bob kieserman & company, a library consulting firm headquartered in Cherry Hill, New Jersey. Bob earned his MBA from Temple University and his MLIS from Rutgers University. He is a member of the American Library Association and the Public Library Association as well as the New Jersey Library Association. He has written four books and over 80 articles, and is a frequent workshop presenter. Bob writes People Matters, a column on issues in library HR issues for The Bottom Line: Managing Library Finances, an Emerald Publishing journal. For over 15 years, Bob was Chief Executive Officer of The Kieserman Consulting Group, a nationally recognized management consulting firm that served clients throughout the country including many prominent libraries.

The Conference

Monday July 14, 2008

8:30 am to 9:30 am

Registration & continental breakfast

9:30 am to 10:15 am

Keynote Address: Grayson Barber, Esquire

Grayson Barber is a First Amendment litigator and privacy advocate with a solo practice in Princeton, New Jersey. She does volunteer work for the American Civil Liberties Union and chairs the privacy committee of its New Jersey affiliate. A part-time lecturer at Princeton University, Grayson is immediate past chair of the Individual Rights Section of the New Jersey State Bar Association, and advises the Intellectual Freedom subcommittee of the New Jersey Library Association. She served on the New Jersey Privacy Study Commission and the state Supreme Court Special Committee on Public Access to Court Records. A graduate of Rutgers Law School in Newark, Grayson clerked for the Honorable Robert E. Cowen, U.S. Court of Appeals for the Third Circuit.  

                                                                                                                                                                                                                                                                                                                                          , 10:15 am to 10:30 am 

Morning Break

10:30 am to 11:45 am   

Concurrent Workshops

Room A

Effective Communication & Dealing with Difficult People

Ian Reynolds: Manager, Human Resources

George Mason University

Every library has its difficult customers and its sometimes difficult staff members, all with their own issues. This workshop will identify those “hot buttons” and how to successfully react using an innovative interactive approach that every library can implement.

Room B

Taking the Ultimate Step: Terminating an Employee

Robert H. Kieserman, Director 

Library Management Institute

This workshop will discuss some of the rules and protocols for terminating an employee from a legal and ethical perspective. We will also focus on how to manage the reactions of remaining staff members.

12:00 noon to 1:00 pm   

Lunch is served

1:00 pm to 2:15 pm 

Concurrent Workshops

Room A

Five Ideas for the Professional Development of Librarians

Christian J. Miller: Reference, Instruction and Outreach Coordinator, Martin P. Catherwood Library

Cornell University/ILR School

Professional development is a key aspect in managing human resources and has proven to be a key factor in the retention of staff. This interactive workshop will offer five essential ideas for keeping employees current in our ever-changing profession.

                                                                                                                       2008

1:00 pm to 2:15 pm 

Concurrent Workshops (continued)

Room B

Defining Vision, Mission, Values and Goals with Staff: A Model for Improving Communication and Collaboration

Terry Kirchner, Ph.D., Director of Access Services,

Regina Golia, Ed.D., Manager of Training & Staff Development, Columbia University Libraries

This workshop will share the work that Columbia University Libraries has been doing with library staff, especially those in Access Services, to improve communication and collaboration. The presenters will provide ideas and exercises that can be used in any library organization to foster a team approach and respect among colleagues.

2:15 pm to 2:30 pm 

Afternoon Break

2:30 pm to 3:45 pm 

Concurrent Workshops

Room A

Communicating the Benefits of Time-Limited Staffing Opportunities

Rachel Stinehelfer, Human Resources Librarian,

Michael Crumpton, Assistant Dean for Administrative Services, University of  North Carolina – Greensboro

This workshop will discuss the components needed, from an HR point of view, to properly prepare and plan to bring in specialized positions, with an emphasis on how communicating the benefits to existing staff becomes critical for overall success.

Room B

Change – Encouraging Empowerment & Coping with Resistance

Robert H. Kieserman, MBA, MLIS, Director

Library Management Institute 

Change is good, and change often requires libraries to encourage the strategy of empowerment among their staff. However, many employees are very resistant to taking on the added responsibility. This workshop explores the organizational dynamics of change, empowerment, as well as resistance to change, and offers ideas on how to successfully cope with new directions for the library.

4:00 pm to 5:15 pm 

Open Forum - Meeting the Challenges of the Generational Gap

This open forum will allow us to discuss how to best deal with the conflict that often arises when the new generation of librarians meets the older established generation. Your ideas and input are very much invited in this discussion.

6:00 pm to 7:30 pm       Dinner is served

Tuesday July 15, 2008

8:30 am to 9:30 am

Registration & continental breakfast

9:30 am to 10:15 am

Keynote Address: Amy Feldman, Esquire

Amy Feldman, Esq. is a nationally syndicated legal correspondent and the General Counsel of the Judge Group, Inc., a $150 million national placement firm. Formerly an associate at Drinker Biddle & Reath, LLP, Amy specializes in employment and consumer-related issues. She has a simple take on the law: what you don’t know could get you sued. Amy has extensive media experience as a legal expert on television and radio. She is a nationally-syndicated legal correspondent whose segments are broadcast every weekday in twenty-five markets in seventeen states. She is an expert on employment law, and will be discussing some of the most current issues affecting the workplace.

10:15 am to 10:30 am 

Morning Break

                                                                                                                           ,

10:30 am to 11:45 am   

Concurrent Workshops

Room A

Staff Development on a Shoestring

Naomi M. Steinberger, Director of Library Services

Library of the Jewish Theological Seminary

This workshop will explore how to develop a strong staff development program on a limited budget. Topic ideas and strategies for meeting the continuing education demands of your particular library will be offered.

Room B

For Whom Are We Really Looking?

Robert H. Kieserman, Director

Library Management Institute

This workshop will focus on the preliminary steps of recruitment – job analysis, job descriptions, and the strategic placement of job advertisements with the goal of clearly defining the staff profile we are seeking. This workshop will include the use of actual resumes of new and established librarians to help us examine this issue.

12:00 noon to 1:00 pm   

Lunch is served

1:00 pm to 2:15 pm 

Concurrent Workshops

Room A

Building a High Performance Team

Marzena Ermler, Coordinator for Professional Development

New York Public Library

This workshop will discuss the process of leading and being part of a High Performance Team (HPT). Participants will learn the steps to building an HPT including trust, strengthening commitment to a goal, and creating a common language.

Room B

Employment Law and the Library

Robert H. Kieserman, MBA, MLIS, Director

Library Management Institute 

This workshop will discuss the major legislation under which all library human resources managers must work including the various issues of discrimination, types of harassment, and employee/employer compliance. Each issue will be identified and strategies for managing the workplace within the scope of the law will be offered. This session will also include a discussion on the use of independent contractors.

                                                                                                                uly 

2:15 pm to 2:30 pm 

Afternoon Break

2:30 pm to 3:45 pm 

Open Forum

Current Issues in Library Human Resources Management: A Dialogue Among Colleagues

This final session will be an open discussion on the current issues facing every attendee in their respective library. Please plan to be part of this important closing session.

REGISTRATION FORM

NAME ______________________________________________

LIBRARY ___________________________________________

MAILING ADDRESS

 ___________________________________________________

                                     ______________________________________________________________

PHONE __________________________________

EMAIL ADDRESS _____________________________________

Cost:  Early Registration: $129.00 per person

          Regular Registration: $149.00 per person

Registration Process:

To be eligible for the Early Registration Discount, we must receive your registration form by June 15^th. Ideally, we would like to receive full payment with your registration form. However, we will accept payment up until 5pm EDT on June 30, 2008. As of July 1^st, all registrations must include both the registration form and the payment in full. We cannot accept registration forms after July 7, 2008.

CANCELLATION POLICY: You may cancel your registration up until 5pm EDT on Monday July 7, 2008. If we receive your written notice of cancellation by that time and date, your registration fee will be fully refunded. If you cancel after that date, we reserve the right to retain a $75.00 cancellation fee.

TOTAL ENCLOSED:  $ _________

Please make checks payable to: Arcadia University

Send registration form and your check to:    

Robert Kieserman

Arcadia University

Department of Business Administration/Brubaker Hall

450 South Easton Road

Glenside, PA 19038