bob kieserman & company

OUR PUBLIC LIBRARY SERVICES 

In the area of Human Resources Management, we can help you  …

·         analyze and update all job descriptions

·         analyze and update your task manual

·         review and update your Policies and Procedures Manual

·         conduct an employee satisfaction survey including a final report to the Director

·         design a new employee performance appraisal system

·         design and implement a Customer Service training program

·         analyze and redesign your recruitment and selection process

·         reorganize your employee personnel records system

·         plan and implement a special event for your staff like a picnic or miniature golf outing

·         plan and implement a Staff Training Day

In the area of Outreach and Public Relations, we can help you …

• design a formal outreach program to attract several different target markets
• develop a press kit for the library
• design and implement a marketing plan for the library
• design and implement a special event
• design and implement a fundraising event
• create general publicity for the library
• design an Annual Report to the Community
• conduct a feasibility study for expansion of building and/or services based on focus groups and surveys

In the area of Financial and Budget Management, we can help you …

• design and implement a formal budget management program
• do an audit analysis of library expenditures and income sources
• design a formal general accounting tracking system
• design and implement a staff training program on budget management strategies

In the area of Reference, we can help you …

• design a turn-key Business Information Center
• design a turn-key Performing Arts Collection
• design a turn-key Consumer Healthcare Center
• design a turn-key College &Career Information Center

In the area of Space Design, we can help you …

• analyze and redesign the library interior with a goal of user-friendliness
• conduct a feasibility study on renovating or constructing the library building

In the area of Strategic Planning, we can help you …

• develop a crisis management plan
• write a comprehensive short-range or long-range plan

OUR CORPORATE LIBRARY SERVICES

In addition to our services to public libraries,  we also provide assistance to small and larger businesses who wish to design and establish an in-house corporate library. We also provide business reference services on a fee-for-service basis which include research, document retrieval, and document delivery. Projects include ...

• competitive analysis
• corporate histories
• research on business trends
• articles for business presentations
• instruction on how to use business databases
• design of an in-house corporate library

LIBRARY STAFF WORKSHOPS

We offer the following workshops for both public and corporate libraries:

• Customer Service Strategies for the Library Staff
• Empowering Staff Members
• Team Building - A Dialogue Among Colleagues
• Promoting Your Library Through Creative Marketing
• Dealing with Difficult Customers in Your Library
• Leadership Skills for the New Library Manager
• Creative Library Programs on a Tight Budget
• The True Role of Public Relations in a Public Libary
• Using Independent Contractors in Your Library