kieserman consulting group

 bob kieserman & company

library consultants

OUR LIBRARY CONSULTING SERVICES 

In the area of Human Resources Management, we can help you  …

·         analyze and update all job descriptions

·         analyze and update your task manual

·         review and update your Policies and Procedures Manual

·         conduct an employee satisfaction survey including a final report to the Director

·         design a new employee performance appraisal system

·         design and implement a Customer Service training program

·         analyze and redesign your recruitment and selection process

·         reorganize your employee personnel records system

·         plan and implement a special event for your staff like a picnic or miniature golf outing

·         plan and implement a Staff Training Day

In the area of Outreach and Public Relations, we can help you …

• design a formal outreach program to attract several different target markets
• develop a press kit for the library
• design and implement a marketing plan for the library
• design and implement a special event
• design and implement a fundraising event
• create general publicity for the library
• design an Annual Report to the Community
• conduct a feasibility study for expansion of building and/or services based on focus groups and surveys

In the area of Financial and Budget Management, we can help you …

• design and implement a formal budget management program
• do an audit analysis of library expenditures and income sources
• design a formal general accounting tracking system
• design and implement a staff training program on budget management strategies

In the area of Reference, we can help you …

• design a turn-key Business Information Center
• design a turn-key Performing Arts Collection
• design a turn-key Consumer Healthcare Center
• design a turn-key College &Career Information Center

In the area of Space Design, we can help you …

• analyze and redesign the library interior with a goal of user-friendliness
• conduct a feasibility study on renovating or constructing the library building

LIBRARY STAFF WORKSHOPS

We offer the following workshops for all types of libraries:

• Customer Service Strategies for the Library Staff
• Empowering Staff Members
• Team Building - A Dialogue Among Colleagues
• Promoting Your Library Through Creative Marketing
• Dealing with Difficult Customers in Your Library
• Leadership Skills for the New Library Manager
• Creative Library Programs on a Tight Budget
• The True Role of Public Relations in a Public Libary
• Using Independent Contractors in Your Library